Friday 20 July 2012

Never again on TAP. NE-VER!

Ipanema beach
I still haven't sent my complaint letter. But I so want to ask for a refund.

You know, that time I lost my luggages? Well, it was one side of the incompetence of some TAP Airlines employees.

For my flight between Lisbon and Rio de Janeiro, which was supposed to stop for eight hours in Recife, I spent more money than ever on one single ticket.

Surprise number 1 : the flight is delayed for one and a half hour, without any clear reason.

At check-in, I was told my luggage would go directly to Rio de Janeiro, despite the stopover. I'm in doubt. Eight hours, or six and half now, maybe that is not enough for them to transfer my luggage properly... I'm bitter!

So I get to gate number 44, as my freshly printed ticket says I should do.

Making my way there, I hear at least ten messages for a change of gate. Seriously, some Portuguese have trouble with sticking to one decision.
 
Of course, the number of my gate is changing too. Will luggages follow? 

We end up boarding. An announcement says departure is delayed again, for thirty more minutes, which became 45.

Once we took off, I rushed to the entertainment system to see what movie was available for the seven hours of my flight. I was enthusiast about The Hunger Games and Les Intouchables. I should have time to see both.

But of course, the entertainment system... wasn't working properly. I told the flight attendant, who didn't seem to care.

One hour later, they restarted my system, but it still wasn't working correctly. I was told they were sorry, but there was not other available seat on the plane, so I would have to do without the entertainment system.

In Recife airport, since I didn't trust TAP, i decided to wait for my luggage on the conveyer belt, in case they were to show up. Surprise number two : they showed up. I had to check them in a second time. Thanks TAP for giving me wrong informations.

And to end it all, my flight to Recife was leaving earlier than expected. Respecting schedules is not in TAP and its partners culture it looks like.

At least, my luggages went all the way to my final destination.

Fast news

- You know when you stand up to get to the gate, in the airport, even if nobody said boarding had begun? Well, the plane is not gonna leave earlier because of that. There is no use to it. You will still need to wait for the last passenger to board before take off.

- If they offer porn magazines in airports, it means some people buy them. Who buys that for a flight?

- When you put a canadian flag on your backpack, everybody knows you're an english speaking canadian. But it's not necessary. For an unknow reason, the first time I traveled, I was told to put such a flag on my bag so people wouldn't think I'm American. Honestly, it's useless. And it looks a little silly.

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